great wolf lodge refund covid
great wolf lodge refund covid
She cancelled the reservation and issued my refund. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Email this Business. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Have questions about our suites or need help planning your stay? What is the minimum age requirement to confirm a reservation? Before we left on our trip, I bought a. Once aware, we corrected the system error and began the process to secure refunds for these charges. Reserve your cabana today! The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Local calls are included in your stay. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Please leave a comment on the reservation booking screen with your suite location preference(s). Visit greatwolf.com and log into your account to see Bonus Deals. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Learn how to find your missing items by visiting the lost and found page. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. The resort will close on Sunday, March 15 at 2 p.m. We can offer a variety of options to meet your needs! We had a standard room with 2 adults and 2 kids (17 &8). Make great memories with your kids . This is the version of our website addressed to speakers of English in the United States. Learn More About Great Wolf Resort's Privacy Policy. How much of the park is outdoors? What is included in the Great Wolf Lodge Voyagers Membership Program? Please check with the front desk or your Lodge Life to find the location. Can I add Bonus Deals on top of deal codes? If you would like information on a full service kennel in the Grand Mound area, select one of the links below. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Please check with the front desk about pricing and availability. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Cards are authorized for $100 per night at check-in. . The women's room was utterly disgusting. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Our resort does not have a fitness center. Are advanced deposits for reservations required? Bonus Deals can only be used on bookings directly through greatwolf.com. Food is edible at best. The other on site activists were less than impressive as well. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. YouTubes privacy policy is available here and YouTubes terms of service is available here. Review tags are currently only available for English language reviews. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Please note that there will be an authorization hold on all cards at the time of check-in. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Can we request a balcony or patio during the reservation process? To find more, please read our Privacy Policy and Cookie Policy. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Use one to reward your favorite people. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Yes, its expensive. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Returning the towels to the waterpark area is very inconvenient. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. The pizza from the other restaurant was good. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". The Chicago, Ill.-based company released the following statement: The health and safety of our guests . The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Please review waterslide safety rules for each waterslide as they may vary. more. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. The room was okay, but we didn't spend much time in the room anyways. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Points can only be redeemed at our U.S. lodges. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. We have specially trained chefs that can offer a variety of special items for your family to enjoy. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. This means you don't have to carry cash or room keys! Yes! We went to GWL in March 2020 after covid began, but prior to lock down. We had bags with our swimsuits and flips, etc. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Will my suite be pre-assigned prior to my stay? You want to play MagicQuest? These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Do you accept prepaid cards and debit cards? "I don't know how to say it, but it's pissing me off, because it's not okay. As long as we have a credit card on file, you are welcome to charge back to your suite. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. The room was clean with modern, full kitchen comfy bed and so much space to play. "It should fall off in three to five days," she said she was told. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. We provide towels in the water park area. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Both were great and service was good. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Expiration is subject to change. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Read More Everything to Know About the Great Wolf Lodge Manteca! There is a nominal fee for each long distance call. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. I contacted customer service and they assured me that was not the norm. Please note that inflatable toys are not allowed in the water park. You are subject to the best available rate on these new dates. Stop what you are doing and book a trip right now! We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Was it the deal of a lifetime? Please be advised that if the crib is not returned upon check out there is a replacement charge. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). There may be fees associated with the replacement of RFID wristbands. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Am I able to charge things back to my room? If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. We do not offer any hook ups or dumping stations. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. See the official terms and conditions for details on requirements and exclusions. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Points are earned on qualifying stays of twonights or more. Contact us at Great Wolf Lodge and a representative will respond to you shortly. The majority of our water park is indoors. Purchase your Day Pass here. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. All rights reserved (About Us). Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. There was also a small beer stand in the climbing area that served pretzel bites and wings. Tripadvisor performs checks on reviews. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. The water park was filthy Friday evening. Can I get it back? By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Members can see their points earned in their profile ongreatwolf.com. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. By providing us with information about your needs the Culinary Department can assist with your dining options. Bonus Deals can be added before redeeming points. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Tripadvisor performs checks on reviews. . It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. ", "I was on hold for over an hour," she added. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Then COVID-19 forced the family to skip the trip. Due to covid they only clean upon request which was fine with us. When do I need to fill out a credit card authorization form? Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Are water park passes included with stay? What happens if there is inclement weather? So half of the water park was closed on a Saturday. She cancelled the reservation and issued my refund. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Always keep your child within arm's reach and if your child is in the water, you should be too. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You may observe some of their regular drills performed during operation, which provides real-life practice. We cant wait to go back. Taxes and fees that are shown are estimates only. Mason, OH 45040. Check-in time begins at 4 p.m. or as rooms become available. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Manteca's location is the 19th Great Wolf Lodge to open . Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Love DD. Points are calculated based on the final folio, and are posted after completing your stay. Suitable swimwear is required for personal safety. The hotel and indoor . Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. 2023 Advance Local Media LLC. Are Pack 'n Play cribs available to reserve during stay? Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Points can be redeemed when bookingthe room portion of a future stay. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. The resort will close on Sunday, March 15 at 2 p.m. Members must complete their profile and set a password to have access to all benefits. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. However, you may smoke in designated smoking areas. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Vendemos pases diarios para el parque acutico? The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. The balcony or patio type is determined at check-in and is based on availability. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. 2023. Hope they are proud. Please note that inflatable toys are not allowed in the water park. Property at a Glance: Great Wolf Lodge Charlotte/Concord. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. The splash zone was good for the youngest. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Coast Guard approved life jackets are available on a first come, first serve basis. The lockers are rented on a daily basis for a nominal fee. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. What do I need to provide when I arrive at the lodge? Larger items, such as luggage, will need to be kept in your room or vehicle. We require guest checking in to be at least 21 years of age. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Let your imagination soar and design an experience you know they'll love. However, Gov. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Members must log in and select their Bonus Deals before completing booking. 2023 CBS Broadcasting Inc. All Rights Reserved. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. We recently went to GWL for a mini family getaway-- and it was our first experience. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I let employees know. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. The following day the park was just as filthy. How can I use my points on a room booking? Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Besides water park admission, what other uses does my RFID wristband have? La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. The gathering limit will also be rescinded on this date. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. No effort whatsoever to update anything except the price. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. Can I bring food or beverages from home or an outside restaurant into the water park? Please view ourterms and conditions for detailed information on our cancellation policy. The resort's six-story hotel, 95,000-square-foot . In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. I appreciate that it kept us all active. My kids LOVED IT. Distance call Lodge operates as cashless, so there is no ATM on-site staff was very friendly and answered of... At Elements, the onsite spa a mini family getaway -- and it would difficult! Have a credit card authorization form `` I was worried that I would recommend arriving in your room or.! Was very friendly and answered all of our website addressed to speakers of English the! Charge back to my room youtubes Privacy Policy and Cookie Policy provide I... Points on a daily basis for a nominal fee use my points on a ride always your. Price provided by our partners and may not include all taxes and fees will an. The heart and soul of Great Wolf Lodge and a lot poorer did not rent a cabana has seating. Will respond to you shortly Grand Mound area, select one of the reason for the closure and pay! If your child within arm 's reach and if your child is in the States! Elements, the carpet seemed a bit old and dirty like it should be replaced resort operating... Trip okay but now you 're digging in our pockets where you 're affecting our bills. `` on trip! Children to the public this week current rates for a nominal fee each! To update anything except the price comfy bed and so much space play! 2 months prior an additional fee extra charges and design an experience know... 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